RETURNS and EXCHANGES:
We stand behind everything we make! If we've made a mistake with your dress we will fix it at absolutely no charge to you! However, due to the handmade, custom nature of our dresses, ALL SALES ARE FINAL.
UNDER NO CIRCUMSTANCES can a custom color or custom size dress be returned or exchanged. We are more than happy to help you in the design process and give recommendations and opinions, but in the end, the custom color choices are yours. We spend countless hours making and creating gorgeous color combinations and getting them photographed to provide as many options as possible, so if you decide to go with something all your own, that’s great! But we can’t re-sell it if you decide you don’t like the way it turned out.
We HIGHLY recommend purchasing a COLOR SWATCH before you order so you can see the color in person! We strive to have all our dresses photographed in natural lighting with minimal editing and no filters, but lighting, editing and screen settings can make colors vary drastically.
CANCELLING an ORDER:
We start on your order right away! So once an order has been placed you only have 24 hours to contact us if a cancellation or a change is needed. After that we cannot change, or cancel/refund your order.
It can sometimes be difficult to get a perfect fitting dress when you're not able to try it on, and that's why we prefer to make the dress with your little gal's custom measurements. But even with measurements, a perfect fit doesn't always happen, because every body is shaped differently. We happily offer alterations, and pricing will vary depending on the job. *If you choose to have alterations done elsewhere, for any reason, under no circumstances will you be reimbursed by us for another seamstresses alteration fee. Please consider this, along with our make time, when planning your timeline for ordering.
Please allow 4 weeks for your dress to be made and shipped!