CANCELLING A TRAVELING DRESS RENTAL:
-If you request to change your rental dates at least 10 days before the first day of your scheduled rental, there will be a $35 'change order' fee.
-If a cancellation, instead of a 'date change', is needed, the refund will be given in the form of store credit (minus the $35 change order fee). That store credit will be valid until the end of the current calendar year.
-A change or cancellation with partial refund can only be made if you contact us at least 10 days prior to the start date of your rental. i.e. If your rental is for Jan 20th-23rd, you must contact me by Jan 13th.
-If you need to cancel your rental order LESS than 10 days before the start of your rental, no refund in any amount will be given.
CANCELLING A PURCHASE ORDER:
All sales are final. Once an order is placed, it cannot be cancelled. If an item is ready to ship, we ship it right away! If an item is being made for you, we start making it right away!
If you're not 100% in love with the current release, please don't purchase it! We have a new release almost every Friday, and if you love the next release more than the one you bought, you canNOT switch your order.
RETURNS and EXCHANGES:
We stand behind everything we make! If we've made a mistake with your dress we will fix it at absolutely no charge to you!